By Mark H. Sklarow, IECA, CEO
For those who are biding their time and just waiting for a return to normalcy, this blog is going to be uncomfortable. But I also hope it’s a wakeup call.
Yesterday I had the chance to record a panel discussion with the Executive Director of the Enrollment Management Association, Heather Hoerle. As we mused about the state of the world, the state of schools, the state of education, and the impacts of COVID-19 and systemic racism, Heather quoted a colleague who dismisses the common refrain of the “new normal” for a more insightful moniker: the NEW ABNORMAL.
Those waiting for things to return to where they’ve been—and even those waiting for things to settle into new patterns are likely both going to be disappointed. Rather, we have entered into a time of disruption, uncertainty, and constant and dramatic change.
For our admission colleagues, this means that moving forward cannot mean waiting until things “settle down.” Schools, colleges and programs that are creative, insightful, and nimble stand the greatest likelihood of weathering the storms. Conversely, those who decide to do nothing while they wait out the downpour will only find themselves facing hailstorms, monsoons, and oppressive heat in rapid succession. The changes we see now can’t be ignored until “normalcy” returns—not if we want to thrive and succeed.
What does this mean for independent educational consultants? Some appear ready to wait, assuming things will get back to the way they were. So, they delay seeing clients until things get better, stop learning and campus visits because they’re just “not as valuable” as in person events, and aren’t marketing, meeting, and enhancing their knowledge. IECA is doing everything possible to ease those IECs out of that static state of mind.
We may need to accept that this period of disruption—these “abnormal” times—is what we can expect. Even if COVID-19 is beaten, how long before the next disease? How long before folks will freely fly on planes and schools assign four students to a dorm room? Before the economy recovers?
It’s fine for us all to believe that better days are ahead. I believe that. But waiting for those days, rather than embracing the here and now will prevent your success from materializing. Take advantage of all the new tools that are available to you. Do virtual tours. Seek out clients using new media options. Attend webinars and virtual conferences. Reach out virtually to friends, colleagues, and relatives. Remain committed to the success of your business, your institution, or your organization.
A new normal will be coming. But it too will be replaced by another normal, then another. Prepare to be flexible and embrace those challenges. And if you get stuck, your IECA colleagues are only a phone call, an email, or a video chat away.