by Mark Sklarow, Executive Director, IECA

Here we are just six days into the New Year, and I’m already focusing on what the consulting field will look like at the mid-point of the new decade. More specifically, I wonder how consultants’ work will be different, what their challenges will be, and what the Independent Educational Consultants Association (IECA) will be doing to ensure consultants’ success.

This wonder is not mere mental exercise. It is essential that IECA always look forward, peer around the bend, examine what’s off in the distance, if we are committed—as we are—to remaining (1) the most recognized and important association in the field of educational advising and (2) an essential part of every great consultant’s arsenal.

The process for planning for 2015 officially kicks off this week in two key ways. Every IECA member received an invitation to take part in a survey coordinated by the Strategic Planning Committee. This survey comes after nine months of work by the committee has been completed, including a review of the successes and failures of recent years and the creation of a report card on the 2005 Strategic Plan. With more than 700 active members, we hope for a major response to the survey. If you are an IECA member, please get started as soon as possible and share your thoughts, opinions, concerns, and more. We have been blessed in the past with survey responses way beyond what other associations report. We hope for another such response now.

This Sunday, Dodge Johnson (PA), president-elect designee, and I will depart for a training symposium designed to prepare for the next several years and strategically beyond. We will be attending a Symposium for Chief Staff Officers and Chief Volunteer Board Officers, sponsored by the American Society of Association Executives. This intense program will give not only time but also professional training to ensure IECA is well positioned to take on new initiatives and tackle whatever comes along in this new decade. Our goal is stronger leadership to further strengthen a great association.

As we begin turning our attention to what IECA is to become, please e-mail, blog, text, and communicate in other ways to share your thoughts. Complete the survey, in the coming days (check your e-mail for the link), and make a pledge to commit yourself to IECA as a volunteer or active participant.

by Mark Sklarow, Executive Director, IECA

I admit to being a person who is rarely satisfied with the way things are. I believe in the need to change and that includes both personal change and actions to ensure that the Independent Educational Consultants Association continues to move forward, developing new approaches, new programs and new initiatives so that we are always meeting member needs. Allow me to illustrate using just one example. Following an IECA Summer Training Institute in Claremont, California, I sat down with Sue DePra and Steve Antonoff to review the participant evaluations. They were off the charts with virtually every attendee giving the Summer Institute nearly perfect scores, and comments from most attendees that it was among the best training sessions they had ever attended. The three of us then spent the next two hours re-writing the curriculum, developing new interactive elements, implementing ‘labs’ and strengthening the program further. The result was taking a great training program and making it remarkable.

Now as I reflect back on 2009, I feel great about the excellent work of staff, Board and committee leadership, and volunteer members who combined to make it a great year. We advanced dramatically in our efforts to use social networking to promote IECA and the profession, and to improve communications. We initiated new program in learning disabilities and adopted our new Standards of Excellence. We implemented significant changes during our conference: from Speed Meetings to Conference Central and from point/counterpoint sessions to master classes. Participation among colleges has never been higher, and despite the economic downturn our membership is up, conference participation is up, and our training workshops were larger than ever.

But as I look ahead, I know what I want to achieve in the coming year for IECA and for my own work as Executive Director: to take IECA from a great organization to a remarkable one. Looking at the success of America’s most lauded associations, I hope we use their example to become an exceptional force for our members. To become ‘remarkable,’ I think Board, staff and volunteers need to meet these expectations:

• Member Service—we exist as an association for one reason: to meet the needs of our membership. That commitment to member service should always be the top priority.

• Align all services, conferences, and activities with IECA’s mission. That mission, unchanged in 30 years, is to help professional consultants to serve the interests of students and families in their educational decision-making.

• Seek feedback and input from members and our related constituencies. In the next several weeks, members will be asked to complete a strategic planning survey and a survey from the Education & Training Committee. These will set our priorities over the next several years. We have now begun to involve schools, colleges, and programs in conference planning and regularly seek their advice on programming.

• Be willing to fail. As we look to be innovative, creative, and dynamic, we must be willing to accept that success require risk-taking and that means we will fail from time to time. Such failure is inevitable and will lead to new successes.

• A nimble, flexible, national office that is able to meet changes in the marketplace and ensure that such changes are quickly and capably brought to our members to help them succeed in their own work.

• Building alliances with not-for-profit and for-profit companies, institutions, and organizations that will help us further our mission and better serve clients and students.

I look forward to hearing ideas from our members, colleagues, and families on how we can best serve each to make 2010 and IECA remarkable in the year ahead. Join us in this effort: volunteer, get involved in committees, affinity groups, or other efforts, and above all, offer your ideas on what IECA should be doing.

by Mark Sklarow, Executive Director, IECA

Nearly 30 years ago IECA set the standard for the profession of educational consulting by establishing the first Principles of Good Practice. Major revisions several years ago made these ethics guidelines stricter and more demanding, setting limits on the value of gifts, articulating the limits on commercial activities, and places a firm prohibition against activities that heighten student or family anxieties. IECA became one of the first associations in the country that regularly reviewed the marketing materials of applicants to ensure these emphasize a “good fit” over “getting in.”

Now the Independent Educational Consultants Association has again raised the bar substantially by establishing new STANDARDS OF EXCELLENCE for the practice of educational consulting. These new competencies (covering 14 pages of information) ensure that those in the field keep up with the ever-changing body of knowledge and practice in a professional and empathic way. The new document covers the major consulting areas of college advising, school advising, advising of students with learning disabilities, and advising students with special needs (emotional and behavioral problems). Within each advising specialty, competencies are articulated in the areas of assessments, working with the family, working with educational institutions, professional ethics, professional office management, and professional development.

Among the competencies:

• Consultants seeks to empower the student to take charge of the application process.

• Educate families and students about college ranking systems and media coverage in order to bring balance to decision-making and put this information in context.

• Recommend only schools that the consultant has visited except in highly unusual situations; make regular visits to campuses (spending up to 20% of one’s professional time doing so).

• Advise on the best alternatives for the child, regardless of parental desire or pressure. Consultants should seek to help parents understand why actions are recommended.

• Use intake procedures that insure the consultant develops an in-depth understanding of the unique characteristics of each student, i.e. unique abilities, academic learning style, personal characteristics, values, attitudes, feelings, interests, personal strengths and weaknesses, work ethic, aspirations, short-term and long-term goals.

• Prepare students and families for issues surrounding the transition from high school to college, i.e. self-advocacy skills.

• Understand the limitations of and appropriate uses of common assessment instruments.

• Be aware of accreditation, licensure and approval status of programs they recommend.

• Maintain knowledge of programs’ safety records, number of students, maintenance, administrative policies, education, therapy and emotional growth components, food service and quality, population description, confidentiality, and more.

• Respect the families’ and parents’ experience, history, values, religion, goals, and financial parameters in order to factor these in to the application and decision-making process.

The complete document, copyrighted by IECA, is available on the Association’s Web site: www.IECAonline.com.

by Mark Sklarow, Executive Director, IECA

Yesterday I had the opportunity to attend an “Executive Forum” of two dozen association CEOs.  While it was a diverse collection based on both size and professional representation, education groups dominated.Being invited to participate provided me with a wonderful opportunity to speak with leaders of groups with whom we share an interest in education and adolescents. Among others, I had the opportunity to discuss possible collaboration with the executive director of the National Association for Gifted Children and began a dialogue with the CEO of the National Association of School Psychologists, among others.  A hat tip to Marriott for sponsoring the gathering.

Among other things I learned during the day, I was most excited by how far in front of other groups we have been in embracing social media. This blog, our Facebook page, our formal training during conferences and our 1:1 tutorials put us well ahead of other groups who are just now moving into this area or who are ensnared in Board policy debates. Diane Geller (president of the Independent Educational Consultants Association) recently noted that IECA’s successes have come in part because of our nimbleness and agility.

Throughout the day we explored topics ranging from legal changes, cost-saving moves and revenue generation. However, it was the presentation on social media that seemed to engage the attendees the most.

I learned that in the association world, at least 94% of members who join in social media, do so as “lurkers.”  They may read or casually observe, but they do so without actively participating. Here too, IECA has broken the mold as hundreds of our members have created their own Facebook professional pages, written for our blog, or posted comments. Nationally, fewer than 5% of organization members get so involved. My goal is to increase that by 5-10 times the participation rate…particularly as we look for new opportunities for our affinity groups, committees, an IECA wiki and more.

As I mentioned at the membership breakfast in Charlotte last month, we do not expect everyone in IECA to follow and participate in every avenue we’ve created. Rather, our goal is to create opportunities so that every member is able to find the one or two communication tools that works best for their needs and interests.

Of course as CEOs, we also explored the new legal world that social media has created and we will need to look at regulations to ensure we meet federal laws, including anti-trust legislation.

I look forward to continued discussions with the other educational groups with whom I spent the day. Opportunities for webinars, educational sharing, and more are to be explored in the coming weeks. I hope that one benefit of IECA membership is our ability to interact with the educational organizations headquartered here in the DC area and around the country.

By Peter Baron, AdmissionsQuest

By Brian Fisher, AdmissionsQuest

Dr. Nido Qubein, President of High Point University, shared his zest for life and his philosophy during Thursday’s conference lunch. Part tent revival, part comedian, part practical philosopher, part story teller, Dr. Qubein affirmed the importance of education and the transformational experiences that schools and educators provide students.

Preaching to the choir he made the case for the responsibility that educators carry and the great affects they have on their students.

Environment. Environment. Environment. He likened students’ abilities to grow and adapt the adaptive abilities of the Koi fish. An environment rich in opportunities, expectation, and support grows the healthiest students.

Focus, expectation, and modeling drive his interactions and decisions for his students. He’s brought student centered learning to his alma mater, High Point University.

I laughed more during Dr. Quebein’s talk than during any keynote I remember. What I write doesn’t do justice to Dr. Qubein’s public speaking.

By Peter Baron, AdmissionsQuest

Erin Avery, Avery Educational Resource, IECA member, talks about what she enjoys about the conference- from conference sessions to the networking opportunities to the quality discussions with schools, colleges, therapeutic programs & vendors.

Ben Kavanaugh, Bucknell University shares the college perspective on IECA Charlotte:

Cyndy McDonald, College Consultant Assistant, shares her impressions of the conference.

Clint Williams, Maine Central Institue, talks about why he values the IECA conference.

Sharon Laney, Three Springs tells us about the networking opportunities and conversations that happen at IECA.

By Brian Fisher, AdmissionsQuest

I spent a few minutes in Barbara Cunningham’s (Summit Preparatory School) Wednesday presentation “Intellectually Gifted Underachievers: The Oxymoron Unraveled.” She’s done nice work in establishing some correlations and common experiences of kids who fit this profile and developing strategies to move them toward fulfilling their potentials.

In a word, these kids require engagement. They want to be actively involved and benefit from strong relationships. They want their thinking to contribute to the future.

Good work always seems to come back to reaching out and connecting.

By Brian Fisher, AdmissionsQuest

Pink, author of A Whole New Mind: Why Right Brainers Rule the Future made the case for faster changes in American educational structures- arguing that we’re missing the future by basing our school educational models on our past.

It’s tough to shift our thinking, basing our educational approaches and philosophies- not on what worked best in the past- but on our best judgments of what will be best for the future.

Past approaches worked for me; it worked for my parents; it should work for tomorrow. We seem to leave the constant of change out of our educational planning.

Arguing that the abilities of the future mater more than the abilities of the past, our educational system needs to begin looking forward- preparing students for future economic and cultural realities.

Making the case that routine tasks, automation have become commodities and will seek the lowest labor costs, what, then, does the future hold for the US economy and educational systems- complexity, premium design, and new products.

Creative engagement based on looking toward the future.

Education, Pink argued, isn’t moving fast enough to build and support the shift away from the routine production based economy. The tools and approaches that worked in past decades aren’t necessarily the best tools for the future.

What worked for parents in the past stands in the way of updating our childrens’ education for the future.

To prepare for the future we must let go of our past-based assumptions- “myth of metrics,” “myth of math, science and engineering,” and move beyond the motivation of “if-then incentives.”

Our best economic and educational future lies in moving our world and educational view from compliance to engagement- not just doing, thinking creatively about your environment and how to do things differently.

Success in a complex world requires engagement.

“Compliance will get you through the day. Engagement will get you through the night.”

By Brian Fisher, AdmissionsQuest

Everyone on campus or in your office conveys messages and sells the school or your services. We all think we practice pretty good customer service. Do we?

Beth Black, Cherokee Creek Boys School, made the case for service in her presentation, “Everything I learned About Marketing, I Learned from a Mouse.”

In schools we assume our customer service is pretty good. But, in my school experiences, we never sat down and worked through constituent/customer service from beginning to end. What does it mean and what do we need to do make sure that we respond as well as possible in every situation?

Bluntly, we never had customer service philosophy or plan. We just assumed that everyone had good sense of customer service- responding to families in the best, most effective way.

Black took participants through the eye opening exercise of customer service from the customer’s perspective and the ways in which organizations can define and build systems and philosophies that keep the customer at the fore of every employee’s action.

The bottom line, “Quality service lives in the hearts and minds of the staff.”

Schools tend to become wrapped in their routines and daily events. Consultants with solo practices or small shops sometimes forget about a clean parking lot or warm entryway. We let our external connections slip.

Customer service basics weigh heavily in the equation; returning phone calls and returning e-mail matter more than ever.

The best anecdote of the meeting- the school maintenance man who greeted campus visitors and was equipped to provide an introduction to campus. The family- purposefully visiting this campus unannounced- appreciated the warm greeting. Their student enrolled.

Why customer service here and now? It’s a topic/concept that we often let slip in education. Education sells itself right? Not necessarily.