Pre-Conference Mini-Courses Tackle LD, Financial Aid & Customer Service
by Mark H. Sklarow, Executive Director, IECA
Does any company in the world do a better job of customer serve than Disney? Personally (and I have nearly a dozen trips to Walt Disney World under my belt to justify my certainty), I don’t think anyone comes close to their approach to over-performing for their customers or the training they offer their associates. What are the secrets to Disney’s storied success in this area? A presentation for a pre-conference workshop at IECA’s Fall Conference will allow one former employee and trainer to provide her insights as to how you can step-up the customer orientation of your school, college, therapeutic program, or educational consulting practice. [Schools, colleges and consultants on Wednesday morning November 11; Therapeutic schools and programs on Thursday afternoon November 12 in Charlotte, NC.]
Understanding which tests provide the most valued and useful information about your LD students is critical for any professional, whether a school, program, or consultant. This advanced-level pre-conference workshop will go far below a surface review of popular tests to explore their relative benefits and strategies for use. Taught by two of the most respected experts in the country: Marcia Rubinstien and Laura Seese on Wednesday November 11.
Given the current economy, it should be no surprise that understanding the changes taking place in financial aid are critical for anyone working in college placements. This session, designed for those who already possess a basic knowledge of financial aid, will examine new trends and formulas.This session also will be led by two of the field’s most knowledgeable practitioners: Claire Law and Cyndy McDonald, on Wednesday morning November 11.
In my blog on Wednesday, I wrote about other pre-conference opportunities: speed meetings for traditional, junior, and LD boarding schools (Wednesday) and Therapeutic Programs (Thursday).
Registration for all pre-conference sessions is conducted online with conference registration.If you already signed up for the conference and wish to add a pre-conference session, follow the directions to change your selections found on your conference confirmation, or send an e-mail to Rachel Diamond at rachel@IECAonline.com.
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